AI Product Manager + Conversation Designer
I’m a systems thinker who writes AI products into clarity.
I write prompts, structure knowledge, diagnose workflows, design QA, and advise product teams on the user experience.
- Users served
- 20M+
- Markets launched
- 8
- Estimated annual savings
- ~$2M
What I do
I work where language meets the system.
- 01Prompt and conversation designWrite the instructions and interaction patterns that guide an AI product.
- 02Knowledge and intent architectureOrganize what the system knows and how customer language gets routed.
- 03Workflow diagnosisFind where the customer, team, and system lose context or momentum.
- 04QA and evaluation designDefine the tests, evidence, and failure cases that show whether it works.
- 05Product and UX consultationHelp product teams make better decisions about the experience around the model.
Selected work
Measured in outcomes.
01Enterprise AIMigrating support AI across 8 markets~$2Mestimated annual savings02Conversation architectureRebuilding a 50K-conversation intent taxonomy50Kconversations studied03EvaluationTesting a support knowledge base before choosing RAG45%accuracy lift
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