AI Design | Product | Training
Case studies
Operational Excellence
Transforming scattered work into visible progress through intentional process design
Scaling LLM Support
Replacing rigid NLU with LLM router and specialist AI agents, semantic understanding across languages and contexts
How manual lookups, disconnected systems, and poor handoffs turned a simple support issue into 24 minutes of total customer frustration.
Manual vs AI orchestration
This is a Miro board showcasing Glenda, the helpbot who assists user with their email setup on their phone.
Email Setup Flow
Prompt writing involves choosing different structures for different models. OpenAI optimizes for predictability and pipelines, while Anthropic optimizes for clarity and structure.
Prompt Iteration
Gallery
Snapshots from signature projects blending design and cutting-edge conversational tech.
Other work
A collection of hypothetical projects and prior school assignments.
Designing intuitive chatbot experiences for my post-graduate capstone
Serving as a semantic backbone for AI
Building human help content that also works for LLM ingestion
How conversation analysis reveals patterns and informs us