Christi Akinwumi

Founder & Principal Consultant · Intelligent CX Consulting, LLC

Dallas-Fort Worth, TX (remote, US clients)

• Serve as embedded conversational AI consultant to an enterprise client, leading conversation design, prompt design, and UX strategy for production AI experiences (ongoing since April 2026).
• Run scoped conversational AI engagements focused on agent workflows, evaluation, intent taxonomies, and support architecture.
• Designed and built Boothly, a tool-using Claude agent for a photo booth business. A completed website flow produces a sourced quote, a tentative Outlook hold, and an owner SMS in under 60 seconds.
• Defined the product requirements, conversation flows, tool contracts, fallback behavior, and operating guardrails, then implemented the production system.

Conversation Designer · GoDaddy

• Led product strategy and conversation design for AI support experiences serving 20M+ users across 8+ markets, working across product, engineering, data science, support, and operations.
• Led product definition for an LLM routing system that reduced average response time 25%.
• Defined the evaluation question, golden-set requirements, decision criteria, and recommendation for a six-week RAG comparison. The selected hybrid retrieval architecture later improved answer accuracy 45% against the pre-RAG baseline.
• Led an intent taxonomy redesign based on 50K+ conversations, restructuring intents to be mutually exclusive and reducing misrouting 30%.
• Contributed product, CX, and evaluation criteria to a comparison of OpenAI, Anthropic, and AWS Bedrock. Co-developed ROI recommendations that supported $500K+ in investment.

Workflow Author · Peloton

• Rebuilt self-service for a connected fitness product across 8 international markets: information architecture, decision trees, localization, and a product gap feedback loop that fed the roadmap.
• Resolution time down 40%, self-service adoption up 35%, support volume down 20%.