Services
Work with me on conversational AI.
Focused help with conversation design, evaluation, orchestration, and AI product operations.
Consulting through Intelligent CX Consulting.
Straight answers
What does Christi Akinwumi do?
Christi Akinwumi is an AI Product Manager and Conversation Designer who builds conversational AI that works for real users, not just demos. She works with clients one on one, and for company wide work, through her company, Intelligent CX Consulting, LLC.
How is working with Christi different from hiring Intelligent CX Consulting?
Working with Christi one on one covers a retainer, a sprint, a workshop, or ongoing advice. A team or company wide project is B2B work, and that runs through Intelligent CX Consulting, LLC, her company.
What are the ways to work with Christi Akinwumi?
There are four ways: a retainer that runs 3 to 12 months, a sprint that runs 2 to 4 weeks, a half day or two day workshop, or a quarterly advisory seat. Every one of them starts with a free 30 minute call.
Find your fit
Pick the problem that sounds like yours.
Choose one. I will show you what I would do, and the best way to start.
If that sounds like you
What I'll do: I make it look up your real files first. Then it answers from them. I test it on a fixed set of questions, so we can watch the score go up.
What you'll have: A test you can run on every release, and answers that point to a real source.
Also called RAG evaluation.
Best way to start: Sprint
Book a free 30 minute callIf that sounds like you
What I'll do: I split the work into a few small parts. Each part has one job. When a step fails, you can see which one, and why.
What you'll have: A system you can trace, fix, and trust when it gets busy.
Also called AI orchestration and multi-agent systems.
Best way to start: Retainer
Book a free 30 minute callIf that sounds like you
What I'll do: I design what it says, and what it does when it is not sure. I plan the handoff to a person. I plan for the messy turns, not just the easy ones.
What you'll have: A chat flow that stays right when a user corrects it.
Also called conversation design.
Best way to start: Retainer
Book a free 30 minute callIf that sounds like you
What I'll do: I treat each prompt like a spec, with a version and a test. I add a check that warns you when the AI starts to drift.
What you'll have: Prompts you can change with care, and a test that catches breaks early.
Also called prompt engineering.
Best way to start: Sprint
Book a free 30 minute callIf that sounds like you
What I'll do: I compare the options for you. I look at cost, speed, and risk. I give you a clear pick, with the reasons in plain words.
What you'll have: A short, honest read on what to buy, and what to skip.
Also called LLM product strategy and vendor evaluation.
Best way to start: Sprint
Book a free 30 minute callIf that sounds like you
What I'll do: I train your team in plain steps. I set up simple rules and notes they can follow. I stay until it clicks.
What you'll have: A team that uses AI with care, and a guide they can keep using.
Also called AI fluency and change management.
Best way to start: Workshop
Book a free 30 minute callEngagement shapes
Four ways to work together.
- Retainer3 to 12 months
Work with me month to month
I build, test, and improve with your team. I join your reviews, your tests, and your vendor calls. I stay until your team owns the playbook.
Best fit: Teams who have deployed AI and know where it falls short.
- Sprint2 to 4 weeks
Get a fast, honest read
A short, fixed read before you commit to a build. You get a clear map of the problem, and a plan for what to do next.
Best fit: Teams deciding whether to build, buy, or rebuild.
- WorkshopHalf day or 2 days
Train your team
Hands on training for your team. We cover how to test AI, design good chats, and write clear prompts. Built for product, design, ops, and leaders.
Best fit: Teams new to AI, or making how they already work official.
- AdvisoryQuarterly
Keep an expert on call
A named expert on call, by the quarter. I review your prompts and plans, check vendors, and serve as an expert witness when you need one.
Best fit: Leaders who need an expert on call, not a full project.
How I think
The system didn't forget. It used the wrong value.
Most AI chat failures happen when the system acts on a value that stopped being true a few turns ago. A small example of what I design against:
Without state design
- User
- "Actually, move my appointment to the 14th."
- Assistant
- "Got it." (three turns later) "You're all set for the 9th."
Nothing was forgotten. The old date was still active. The check used that old date.
With state design
- User
- "Actually, move my appointment to the 14th."
- Assistant
- "Done. I've replaced the 9th with the 14th, and I'll check the open times again, since they change by date."
Every step uses the 14th. The old date expires the moment the date changes.
A fix replaces a value. The real work is choosing which value each check may use, and what must expire when the date changes.
The first 30 days
How we start.
- 01
Intro call
Free, 30 minutes. We dig into the problem and check if I am the right fit. No pitch.
- 02
Scoping
Within a week, you get a written plan. It covers what we will build, how we will measure it, and how to roll back.
- 03
First result
Within 30 days, you get a first real piece of work. It fits where you are starting from.
- 04
Build, measure, hand off
We run small, safe tests on real data. You keep the playbooks, prompts, and scorecards.
Testimonials
What collaborators say.
ManagerCross-market AI product organizationChristi runs on what she calls a Thoughtful Execution framework, and it's real. She doesn't run with the first idea that looks clever. She maps multiple friction points, tests against actual data, and only commits when a path earns it. I've watched her pressure-test her own thinking before anyone else gets the chance. That discipline is why her work on AI Automation moves metrics instead of just looking impressive in a demo.
Training & Development LeadCross-market AI product organizationGetting 200+ non-technical employees comfortable with agentic AI is not a training program. It's patience, clear documentation, and the willingness to sit with someone until it clicks. Christi does this because she genuinely wants people to succeed with the tools, not because it's in her job description. If you want an AI program that actually lands inside an organization instead of sitting in a Notion page, she's who you want running it.
Quick answers
The questions buyers ask first.
What will it cost?
How fast will I see something?
Do you work remotely?
Will you work with my team?
I am a company. Can you take on B2B work?
How do NDAs and references work?
Will I be locked in?
For companies
Need this for a whole company?
Everything above is one on one work with me. Team and company wide projects run through Intelligent CX Consulting.
Work with me
Two ways to work with me.
Consulting through ICXA few consulting engagements each quarter through Intelligent CX Consulting . Start at services.
Hiring ChristiOpen to conversational AI, AI product, and applied AI roles. View my résumé.