Services
Work with me on conversational AI.
You work with me, one on one. There are four ways to do it: a retainer, a short sprint, a workshop, or ongoing advice. Are you a company that needs help for a whole team? My company, Intelligent CX Consulting, LLC, takes on that B2B work. Either way, start with a free 30 minute call.
I help teams build conversational AI (the chatbots and voice assistants people actually talk to) so it works for real people, and keeps working after I leave. The proof: 20M+ users, 8+ markets, $2M saved in support costs.
Find your fit
Pick the problem that sounds like yours.
Choose one. I will show you what I would do, and the best way to start.
If that sounds like you
What I'll do: I make it look up your real files first. Then it answers from them. I test it on a fixed set of questions, so we can watch the score go up.
What you'll have: A test you can run on every release, and answers that point to a real source.
Best way to start: Sprint
Book a free 30 minute callIf that sounds like you
What I'll do: I split the work into a few small parts. Each part has one job. When a step fails, you can see which one, and why.
What you'll have: A system you can trace, fix, and trust when it gets busy.
Best way to start: Retainer
Book a free 30 minute callIf that sounds like you
What I'll do: I design what it says, and what it does when it is not sure. I plan the handoff to a person. I plan for the messy turns, not just the easy ones.
What you'll have: A chat flow that stays right when a user corrects it.
Best way to start: Retainer
Book a free 30 minute callIf that sounds like you
What I'll do: I treat each prompt like a spec, with a version and a test. I add a check that warns you when the AI starts to drift.
What you'll have: Prompts you can change with care, and a test that catches breaks early.
Best way to start: Sprint
Book a free 30 minute callIf that sounds like you
What I'll do: I compare the options for you. I look at cost, speed, and risk. I give you a clear pick, with the reasons in plain words.
What you'll have: A short, honest read on what to buy, and what to skip.
Best way to start: Sprint
Book a free 30 minute callIf that sounds like you
What I'll do: I train your team in plain steps. I set up simple rules and notes they can follow. I stay until it clicks.
What you'll have: A team that uses AI with care, and a guide they can keep using.
Best way to start: Workshop
Book a free 30 minute callWhat I do
Common problems, and what I do about them.
Each item below started as a real problem a team hit in production. The goal is the same every time: build AI that holds up, and leave a guide your team can run without me.
Your AI gives confident answers that are wrong.
What I'll do: I make it look up your real files first. Then it answers from them. I test it on a fixed set of questions, so we can watch the score go up.
What you'll have: A test you can run on every release, and answers that point to a real source.
Also called RAG evaluation.
Your AI does one thing well, but breaks on real tasks.
What I'll do: I split the work into a few small parts. Each part has one job. When a step fails, you can see which one, and why.
What you'll have: A system you can trace, fix, and trust when it gets busy.
Also called AI orchestration and multi-agent systems.
Your chatbot loses the thread when people change their mind.
What I'll do: I design what it says, and what it does when it is not sure. I plan the handoff to a person. I plan for the messy turns, not just the easy ones.
What you'll have: A chat flow that stays right when a user corrects it.
Also called conversation design.
You change one prompt, and something else quietly breaks.
What I'll do: I treat each prompt like a spec, with a version and a test. I add a check that warns you when the AI starts to drift.
What you'll have: Prompts you can change with care, and a test that catches breaks early.
Also called prompt engineering.
You are not sure which AI tool to buy, or what it will cost.
What I'll do: I compare the options for you. I look at cost, speed, and risk. I give you a clear pick, with the reasons in plain words.
What you'll have: A short, honest read on what to buy, and what to skip.
Also called LLM product strategy and vendor evaluation.
Your team is nervous about AI and unsure where to start.
What I'll do: I train your team in plain steps. I set up simple rules and notes they can follow. I stay until it clicks.
What you'll have: A team that uses AI with care, and a guide they can keep using.
Also called AI fluency and change management.
Engagement shapes
Four ways to work together.
- Retainer3 to 12 months
Work with me month to month
I build, test, and improve with your team. I join your reviews, your tests, and your vendor calls. I stay until your team owns the playbook.
Best fit: Teams who have shipped AI and know where it falls short.
- Sprint2 to 4 weeks
Get a fast, honest read
A short, fixed read before you commit to a build. You get a clear map of the problem, and a plan for what to do next.
Best fit: Teams deciding whether to build, buy, or rebuild.
- WorkshopHalf day or 2 days
Train your team
Hands on training for your team. We cover how to test AI, design good chats, and write clear prompts. Built for product, design, ops, and leaders.
Best fit: Teams new to AI, or making how they already work official.
- AdvisoryQuarterly
Keep an expert on call
A named expert on call, by the quarter. I review your prompts and plans, check vendors, and serve as an expert witness when you need one.
Best fit: Leaders who need an expert on call, not a full project.
How I think
The system didn't forget. It used the wrong value.
Most AI chat failures are not gaps in what the system knows. They happen when the system acts on something that stopped being true a few turns ago. Here is a small example of what I design against:
Without state design
- User
- "Actually, move my appointment to the 14th."
- Assistant
- "Got it." (three turns later) "You're all set for the 9th."
Nothing was forgotten. The old date was still active. The check used that old date.
With state design
- User
- "Actually, move my appointment to the 14th."
- Assistant
- "Done. I've replaced the 9th with the 14th, and I'll check the open times again, since they change by date."
Every step uses the 14th. The old date expires the moment the date changes.
A fix replaces a value. It does not add one. So the real work is not a nicer message. It is choosing which value the check is allowed to use, and what must expire when the date changes. That is the line between a demo that looks good and a system that holds up with real users.
The first 30 days
How we start.
- 01
Intro call
Free, 30 minutes. We dig into the problem and check if I am the right fit. No pitch.
- 02
Scoping
Within a week, you get a written plan. It covers what we will build, how we will measure it, and how to roll back.
- 03
First result
Within 30 days, you get a first real piece of work. It fits where you are starting from.
- 04
Build, measure, hand off
We run small, safe tests on real data. You keep the playbooks, prompts, and scorecards.
Testimonials
What collaborators say.
ManagerCross-market AI product organizationChristi runs on what she calls a Thoughtful Execution framework, and it's real. She doesn't run with the first idea that looks clever. She maps multiple friction points, tests against actual data, and only commits when a path earns it. I've watched her pressure-test her own thinking before anyone else gets the chance. That discipline is why her work on AI Automation moves metrics instead of just looking impressive in a demo.
Training & Development LeadCross-market AI product organizationGetting 200+ non-technical employees comfortable with agentic AI is not a training program. It's patience, clear documentation, and the willingness to sit with someone until it clicks. Christi does this because she genuinely wants people to succeed with the tools, not because it's in her job description. If you want an AI program that actually lands inside an organization instead of sitting in a Notion page, she's who you want running it.
Quick answers
The questions buyers ask first.
What will it cost?
How fast will I see something?
Do you work remotely?
Will you work with my team?
I am a company. Can you take on B2B work?
How do NDAs and references work?
Will I be locked in?
For companies
Need this for a whole company?
Everything above is you working with me, one on one. If you are a company that wants a team or company wide project, that is B2B work, and my company handles it. Start with Intelligent CX Consulting.
Ready when you are.
Book a free 30 minute call. Bring the problem, the limit you are stuck on, and the number that won't move. You'll know by the end of the call if we are a fit.
Work with me
Two ways to work with me.
Hiring a firmA few consulting engagements each quarter throughIntelligent CX Consulting . Start at services.
Hiring a personOpen to conversational AI, AI product, and applied AI roles. The resume is at /resume.