Talks and walkthroughs
On video.
Recorded sessions on conversation design, AI product strategy, and the operating work of building conversational AI at scale. Each opens on its own page so you can watch it full size.
How I Organize TeamsChristi Akinwumi on organizing cross-functional conversational AI product teams for cross-market delivery. Ritual design, documentation architecture, and the Thoughtful Execution framework in practice.
Global AI Support ImplementationChristi Akinwumi walks through the global implementation of an enterprise conversational AI support system: multi-market rollout, agentic AI architecture, grounded RAG with AI output verification, and measurable outcomes across 20M+ users and 8+ markets.
Reading In Between Failures of AIChristi Akinwumi on reading between the lines of AI failures. Why most conversational AI failures are collaboration design problems, not intelligence problems, and what that means for how you evaluate, instrument, and iterate on production systems.
MA, Technical Communications PresentationChristi Akinwumi's graduate-level presentation on technical communications, bridging her academic background in curriculum and instruction with her applied work in AI product design, prompt engineering, and conversational AI.
Work with me
Two ways to work with me.
Hiring a firmA few consulting engagements each quarter throughIntelligent CX Consulting . Start at services.
Hiring a personOpen to conversational AI, AI product, and applied AI roles. The resume is at /resume.